FAQs

.How can I find my ring size? 

Please refer to the image below. For further assistance with your ring size, please email tandis.teekay@gmail.com prior to placing your order.

* Half sizes available on request.

.How do I care for my jewelry? 

All Tandis Kay pieces are made in high quality .925 silver and are meant to last a lifetime. Silver naturally tarnishes but with proper care it will age beautifully and become a loved keepsake. To prevent tarnish or damage, your jewelry should be stored in a cool, dry place away from any moisture. Keep your jewelry in a pouch or a lined box between wear and regularly polish with the soft polishing cloth included with your order. Avoid contact with; water, lotions, hand sanitizer, perfume, hairspray, and liquids. 

.Do you make custom or bespoke pieces?

Yes! I would love to work closely with you to either customize an existing piece (i.e. setting gemstones, engraving, gold or gold plated, etc.) or to design a bespoke piece especially for you. Please email me at tandis.teekay@gmail.com to further discuss your ideas. 

*Please allow 4-6 weeks for custom pieces.*

.Can I cancel my order? 

Yes. Please email within 24 hours of placing your order and you may cancel for a full refund.

.Can I change my shipping address?

Please email tandis.teekay@gmail.com as soon as possible. Tandis Kay is not responsible for any shipped items.

PLEASE NOTE THAT AS PIECES ARE HANDCRAFTED, THERE MAY BE SLIGHT DIFFERENCES, INCLUSIONS ON METALS, FINISHINGS AND/OR STONES- SUCH AS TOOL MARKS, UNEVEN SURFACES, AND SLIGHT COLOR VARIANCES.